Policies

Critical Incident Plan Policy

Joint Liaison Person: Club Chairperson Joint Liaison Person: Club Secretary Name: Brian Hughes Name: Bernie Ryder Contact Number: (087) 9757380 Contact Number: (086) 8532293 Email: chairperson.moydavitts.mayo@gaa.ie Email: 

secretary.moydavitts.mayo@gaa.ie 

Support Team

Children’s Officer: Alan Regan 

Contact Number: (086) 053 4445 

Email:  

ChildrensOfficer.moydavitts.mayo@gaa.ie

Designated Liaison Person (DLP): Avril  Byrne 

Contact Number: (087) 202 3735 

Email: avrilwalshbyrne@gmail.com

Vice- Secretary: Padraic Murphy 

Contact Number: (086) 193 7307

Senior Committee Member: John Gilmore Contact Number: (087) 638 9799

Senior Committee Member: Declan O’ Brien Contact Number: (087) 990 0289

Health & Wellbeing Officer: Steve Walsh Contact Number: (086) 194 7200

Media Liaison Person – Club Pro 

Name: Paula Ruane 

Contact Number: (087) 322 6777 

Email: pro.moydavitts.mayo@gaa.ie

Extra Support 

Name: Annette Clarke 

Contact Number: (087) 678 1500 

Email: treasurer.moydavitts.mayo@gaa.ie

Key Roles

Name 

Key Role 

Joint Liaison Persons  

Brian Hughes – Chairperson 

Bernie Ryder– Secretary 

• Joint liaison persons to liaise with Club  Incident Response Team. 

• To be key contact with family.  

• Delegate key responsibilities as related to  incident. 

• Review situation as it develops. 

• Coordinate special Executive Committee  Meeting. 

• Liaise with GAA County Provincial and  National Organisations if appropriate. • Liaise with Club Priests 

Vice Secretary  

Padraic Murphy 

• To liaise with managers, mentors and  coaches.  

• To communicate update to managers,  mentors and coaches.  

• To be proactive in the organisation of  response events i.e. clubrooms available for  club members to meet.  

• To prepare practical arrangements i.e.  clubrooms set out with seating if required.

Senior Committee Member  

John Gilmore 

Declan O’Brien

• To provide advice and guidance on  responding to a critical incident based on  knowledge of club and surrounding areas  • Provide information on contacts available  for support 

Children’s Officer & DLP 

Alan Regan & Avril Byrne

• To liaise with parents. 

• To contact relevant agencies to provide  support and guidance. 

To keep Chairperson and secretary updated  on any relevant developments 

Media Liaison Person – PRO  

Paula Ruane

• To coordinate response to media.  • To ensure that the club response is  accurate and consistent.  

• To oversee communication to club  members.  

• To prepare press release. 

• To respond to media presence at club.  • To monitor social media.

Health and Wellbeing Officer  

Steve Walsh

• To liaise with GAA County, Provincial and  National health and Wellbeing Officers. • To signpost persons involved to relevant  agencies. 

• Community/support agency contact. • To assist with debriefing meeting for club  members.



The GAA, its clubs and counties provide great support during and after all manner of  incidents that may have traumatic or tragic consequences for members and their  communities. This natural response by clubs usually requires no external expertise or input. Nonetheless, it has been identified as an invaluable support to those involved. However, some situations can overwhelm even the most experienced and well-prepared GAA officers  and units. 

This critical incident plan is designed to offer some assurance about what steps to take in  such situations, while also highlighting that other support services – both within the GAA  and external to it – are available should they be needed. All it takes is a phone call. That  reassurance can be invaluable in times of stress. This document has been developed by Moy  Davitts GAA Club.  

A critical incident is any event that is outside the range of usual human experience. It is an event that causes an unusually intense stress reaction which has the emotional power to overwhelm an individual’s usual ability to cope. It may impede people’s coping   mechanisms immediately or in the future   following the event. (GPA/GAA guidelines, 2014.)

What is a critical incident?

A critical incident is any event that is outside the range of usual human experience. It is an event that causes an unusually intense stress reaction which has the emotional power to overwhelm an individual’s ability to cope. It may impede people’s coping mechanisms immediately or in the future following the event (GPA/GAA guidelines 2014).
Examples of Critical incidents may include:

• Death or serious injury on or off the playing field
• Exposure to the aftermath of a road traffic collision eg; the accident scene, the victim(s) • Personal loss or injury, real or threatened to a child or adult
• Being violently threatened
• Close encounter with death
• Suicide of a club member (This tragic situation can cause extreme distress and confusion for everyone involved. Guidelines developed by professional services highlighting the most appropriate responses are available)
• A situation with excessive media interest
• A natural disaster or act of God
• Other incidents not covered above but which are associated with unusually strong emotional reactions.

 

A unit may feel adequately capable of responding to any of these situations and may not feel the need to classify any of the above as a critical incident. Factors impacting on a club’s own ability to respond may include:

• Levels of appropriate knowledge or experience in the club – officers/members may deal with such situations as part of their daily or professional lives, e.g. nurses, Gardai/PSNI members, counsellors, doctors, suicide resources officers or trained responders • Previous experience of successfully handling similar situations
• Good existing links with local support services
• Having a tried and tested Critical Incident Response Plan in place
Lines of effective communication

If club officers/members/coaches feel excessively challenged or inadequately prepared to deal with a situation it is always better to err on the side of caution. Effective communication is one of the key principles when responding to a critical incident. Effective lines of communication will help GAA units access any support they need both within the Association and external to it. When reporting or seeking support a unit should contact their county health & wellbeing committee chairperson in the first instance, who will notify Croke Park if necessary. In extreme cases the club may make directly contact Croke Park for support and guidance.

Incident to be reported to club chairperson
Club chairperson report incident to the county health & wellbeing
chairperson
Club Critical Response Team
County health & wellbeing chair report incident to County chairperson and Croke Park

Our role in responding to critical incidents
Experts have encouraged following these 5 Key Principles during any crisis situation or critical incident. These simple yet effective steps help support personal and collective responses to any critical incident. Abnormal events trigger normal responses that may seem
alien to those experiencing them. It is important to normalise these responses. (HSE, A Guidance Document, Psychosocial & Mental Health Needs Following Major Emergencies.)

5 Key Principles of Crisis Management
1. Promote a sense of safety
2. Promote a sense of calm
3. Promote a sense of self-efficacy and collective efficacy (i.e. the capacity to deal with the situation)
4. Promote connectedness
5. Promote hope

Incident to be reported to club chairperson

Club chairperson report
incident to the county
health & wellbeing
chairperson

County health & wellbeing
chair report incident to
County chairperson and Croke Park

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Club Critical Response Team

Supports are out there
It’s important to remember that the GAA will usually be just one entity playing a part in any response to a critical incident. Figure 2 outlines some of the other entities that may be involved in a community response. It also highlights the importance of having the affected family or families at the centre of any plan while being consulted on all actions. Other at-risk persons will be to the forefront of considerations too.

Where to find support
During a critical incident it is important to source help and support as quickly as possible for yourself or for anyone the club or individual might be concerned about. If you are seriously concerned about someone, please contact 999 or the GP out of hours.
Samaritans, official helpline of the GAA and available 24-7, on their free-phone number 116 123 in Republic of Ireland.

Who Requires Support
In addition to the individuals directly affected, other ‘at risk’ persons are amongst those most likely to suffer distress as a consequence of an incident. Evidence would suggest that these may include those who:
• Directly witnessed death/injury/violence as part of the incident
• are uninjured, but were at greatest risk
• are siblings of those immediately affected
• may blame themselves and/or those who may be blamed by others • are experiencing instability at home
• have learning difficulties
• have pre-existing emotional and behavioural/mental health difficulties • are vulnerable due to cultural and/or language difficulties
• have previously suffered bereavement or loss (GAA/GPA Critical Incident Response Information and Guidelines, 2014)

Good practice tips

The following is a summary of some good practice tips to follow:
• Always consult with those affected to see what level of support they want from the Club, if any.
• A General Practitioner (GP) should be recommended as the first point of contact if an individual needs help.
• Ensure the response is consistent throughout the process.
• Keep a log of events with times and details of actions and decisions taken. This could be important for any subsequent inquiry which could range from an internal county/local authority review to a formal inquiry/legal inquiry.
• Be familiar with all the appropriate local services and agencies that are available and ensure that the contact numbers are checked and updated every year. This is really an invaluable exercise. Go to www.yourmentalhealth.ie or www.mindingyourhead.info for a one stop directory of recognised national & local services.
• Ask the questions regarding support services – what can they deliver? And when can they deliver? Do they respond at weekends?
• Only keep open clear lines of communications which will cut out any rumours or miscommunications
• Be mindful of any relevant procedures in ROI.
• To ensure consistency of message, designated persons should deal with any media inquiries.
• Be mindful of social media and ensure that all information put on social media is accurate and approved by those affected.
• If there is a club match scheduled always check in with those involved to see how they would like the club to manage fulfilling the fixture.
• Be careful about using the term counselling in the aftermath. People understand it to mean different things so it can be misleading.
• Cases of suicide bring with them a particular set of challenges and very specific recommendations as to how to respond appropriately. Fortunately there are also skilled services available – both statutory and voluntary – to guide units through such tragic situations
Key Point – Remember that the role of Moy Davitts GAA is primarily to act as a sign-posting service to the supports that are available. Boundaries should be appreciated and getting the balance between what a voluntary entity can offer as opposed to what professionals can is important.

Key Point – Remember that the role of Moy Davitts GAA is primarily to act as a sign-posting service to the supports that are available. Boundaries should be appreciated and getting the balance between what a voluntary entity can offer as opposed to what professionals can is important.

Appendix 1  

Sample Support Letter For Members Support Service for Club members We are all in shock from the untimely death of ____________________. 

 

To lose a loved one like, a dear friend and team mate, is one of the most difficult life  experiences you will have to face. When the death is sudden and tragic, family and friends  must cope with the sadness of their loss plus all their additional heightened feelings like  confusion, questioning of self, anger and coming to terms with his death. 

Should you wish to speak to someone in confidence about how you feel or if you need help  or guidance to come to terms with death, please call: Samaritans, official helpline of the  GAA and available 24-7, on their free-phone number 116 123 in Republic of Ireland. The  above is a confidential service available to you and we encourage you to avail of it and call,  if you need to talk to someone.  

Equally, should you know of any of your friends or colleagues, who are struggling to come to  terms with __________________ death please encourage them to call also, or talk to a  loved one about their feelings. We also ask you to keep an eye out for each other, not to be  shy or embarrassed about asking for help and to talk to and support each other during what  is a very difficult time for us all. 

If there is anything we can do to help and support you please let us know. We will get  through this tragic time together.  

__________________________, Chairperson, on behalf of the __________________ Club  Committee. Phone: (insert your number here if you feel it is appropriate for any additional  enquiries)

 

Appendix 2 

Guidelines for dealing with the media following a critical incident  

Following a critical incident in which people have died, press interest in survivors and  bereaved families can be intense. There are rules and standards the press should follow. All  members of the press have a duty to maintain the highest professional standards. The  Independent Press Standards Organisation (IPSO) is charged with enforcing the ‘Editors’  Code of Practice’.  

Individuals are under no obligation to speak to the media. If someone doesn’t want to speak  to them – tell them.  

When speaking with the media the following are some helpful tips; 

• always make a note of the journalist’s name and contact phone number at the outset 

• consider appointing somebody as a spokesperson for family – this might be a relative or  friend, or your solicitor – some support groups have appointed media liaison people who will  field questions on behalf of the support group 

• don’t do anything in a hurry, whatever the journalist says about deadlines • ask what they want to talk to you about in advance  

• ask them to write down the questions they want to ask you in advance  • give yourself time to think about what you want to say 

• write down your answers 

• ask the journalist to ring you back at a specified time 

• ask if you can see what they wish to quote from you before it goes to press – they may not  do this, but it will alert them to your concerns about what they are going to publish 

 

• never say anything ‘off the record’ unless both you and the journalist have a shared  understanding of what this means

• remember that a journalist is entitled to report anything you say, so don’t mistake them  for counsellors or friends 

 

• bring the conversation to a close if you are uncomfortable Sometimes journalists will ask  for photographs of you, your loved one, and your family. You may wish to provide these, but  remember that you are under no obligation to do so. If you do, ensure that you have a copy  and ask for the photographs and any other personal items that you pass on to be returned.

APPENDIX 3 

Sample Announcement to the Media 

This can be used as a template by clubs to be emailed, faxed or given to the media. It may  help to decrease the number of media calls and callers to the club. In some instances it is  not appropriate to provide names or information that might identify individuals. This  announcement will need to be changed based upon confidentiality issues, the wishes of the  affected family and the nature of the incident.  

Template: My name is (Name) and I am the (Role within the club) of (Name) club. We  learned this morning of the death of (Name). This is a terrible tragedy for  ________________ family, our club and our community. We are deeply saddened by these  events. 

Our sympathy and thoughts are with (Name) family and friends. (Name of person) was a  member of (Name) club and will be greatly missed by all who knew him/her. We have been  in contact with his/her parents/family and they have requested that we all understand their  need for privacy at this difficult time. Offers of support have been pouring in and are greatly  appreciated.  

Our club have implemented our Critical Incident Response Plan. The club has been open to  members, to support them and to offer them advice and guidance. We would ask you to  respect our privacy at this time.  

Thank you. 

Chairperson

APPENDIX 4

Good Practice Guidelines Following the Death by Suicide of a Club Member  

he death by suicide of a member of a club can have a deep impact on club members, in  particular on teammates and coaches. How a club responds to a death by suicide depends  on a number of factors including: 

• How well known the person who died was to club members; 

• How the club has dealt with past tragedies;  

• The leadership shown by key club members; and  

• Media coverage of the event 

What to do after a suicide: Do’s 

Acknowledge the death Acknowledge that a club member has died. Respect that some  families may choose not to describe the death as a suicide. 

Acknowledge a wide range of feelings 

Acknowledge that individuals will experience a wide range of feelings and emotions as a  result of the death.  

• Be gentle with each other – we all grieve in different ways  

• The grieving process takes months and years not days and weeks  

• Don’t blame yourself or anyone else for the death 

Try to get the balance right 

Try to get the balance right between continuing to do normal activities (for example,  following the funeral, go ahead with scheduled matches), but also make allowances that motivation and morale may be low among the team. Try not to underestimate young  people’s natural ability to cope with difficult situations. 

Keep an eye out for vulnerable people  

Watch out for those who are not doing well or may be at greatest risk, for example: • Brother and sisters of the deceased person who are also club members;  • Close friends;  

• Teammates; and others who may be experiencing difficult life situations at the time.  Anyone who may be particularly vulnerable at this particular time may need extra support. 

Having access to local support services contact details is important. You can usually call on  these organisations for advice. For more information on local support available contact the  local Mental and Emotional Wellbeing and Suicide Prevention contacts.  

Anticipate sensitive dates on the calendar 

Anticipate birthdays, holidays, anniversary dates and other celebratory events where the  person’s absence from the team will be most felt. Accept there will be times, such as these,  when members of the club may benefit from extra support. 

Don’ts 

Don’t focus only on the positive 

Do not remember the person who died by only talking about the positive things about  them. While it is important to celebrate their sporting achievements and other personal  qualities, it is also crucial to talk about the loss. Openly acknowledge and discuss the pain,  and heartache, as well as any difficulties the person might have been experiencing, for  example mental health issues, but with any discussions also encourage individuals to seek  help if they feel the need to talk to someone. 

Be careful how you pay respects  

Do not over-indulge 

Around the time of the funeral and immediately afterwards it is important to ask members  and friends to try not to overindulge in alcohol, caffeine or other substances. They may  make people more vulnerable at this time.

Short-term 

Right after a suicide those affected often look for the following: 

Information 

Moy Davitts have a list of services which are available for support in Mayo . Support 

The first gathering of the team after the funeral, for example, the first night back at  training, may be a difficult time for everyone. Coaches have found it helpful to break the  team up into small groups and allow some time to talk about their deceased team member.  Coaches or team leaders may wish to prepare for this by thinking through the types of  issues that they think will be raised and how best to create a safe place to discuss these  matters. Coaches or team leaders should seek the help of local support services if they feel  necessary and/or the county health and wellbeing chair. Some coaches may not feel  comfortable in preparing for such a gathering. 

The following topics are usually addressed: 

• How to support people who are grieving at this time;  

• Looking after yourself during this traumatic time; and  

• What to look out for, also what to say and do if you are worried about someone else 

Normally, the coach/mentor who knows the players best should be the person to inform  them of the events and lead the classroom session. Players, especially juvenile ones,  generally feel safe and secure with someone they know. If the individual(s) feels  uncomfortable with this role another club member may work with them and share the task,  or outside support may be brought in.  

Coaches/mentors/officers should have the opportunity to opt out of this work if they feel  unable to handle it and other arrangements should be made for the squad/group of players.  The aim of the session is to break the news to give the students an opportunity to discuss  what has happened and to express their thoughts and feelings in a secure environment. The  facilitator needs to listen and be empathic. The session needs to be tailored to the age and  developmental level of the group.  

The outline of the session is as follows:  

Step 1: Giving the facts and dispelling rumours  

Step 2: Sharing stories and allowing and encouraging the sharing of thoughts and the expression of  feelings  

Step 3: Normalising the reactions 

 

Step 4: Worries (for younger players) 

Step 5: Empowerment 

Step 6: Closure 

Step 7: Free Time

Step 8: Recovery 

 
 

APPENDIX 5 

USEFUL EMERGENCY PHONE NUMBERS 

SERVICE 

NAME 

TELEPHONE

Doctor (Foxford) 

Dr. Tomas O’Ceallaigh 

(094) 925 7464

Doctor (Out of hours) 

Westdoc 

(0818) 360 000 

Hospital 

Mayo General  

Hospital, Castlebar

(094) 902 1733

Ambulance 

 

999 or 112

Fire Service 

 

999 or 112

Poison 

National Poisons  

Centre

(01) 837 9963

Garda 

Ballina Garda Station 

999/112 or (096) 21422

ESB 

ESB Emergency 

(1850) 372 999

HSA 

Health and Safety  

Authority

(1890) 289 389

Samaritans 

 

116123

24/7 Suicide Helpline 

Pieta House Helpline 

1800 247 247 

Text ‘Help’ to 51444

Bereavement Support  Service

HSE 

1850 241850 

Childline 

 

Freephone 1800666666 

Text 50101

Mayo Mental Health  

Association 

 

(094) 9038148

Mindspace Mayo 

 

(094) 9067001 

Fr. Padraig Costello 

Foxford Parish Priest 

(094) 9256131

Fr. Steve O’ Mahony 

Bohola Parish Priest 

(086) 8226405



In Case of Emergency state: 

  • State your name, the service you require and where you are calling from. State where you require assistance and give clear directions on how to get there.  

Moy Davitts GAA 

Srath Garbh, Green Road, Foxford, Co. Mayo F26 RH94